The most common mistake on a door this age is treating a symptom instead of the cause. Somebody hears the grinding and sprays oil on the rollers, which quiets it down for a few weeks and then it's back, louder. The rollers were never the problem - the spring had already lost enough tension that the door was dragging on the track, and the noise was the track complaining, not the rollers.
The other place this goes wrong is cost decisions made without knowing what's underneath. At a median household income of $45,795 here, noticeably under the $50,910 median across the rest of the service area, most owners we talk to want the spring fixed, not the whole door replaced, and that's usually the right call on a door this age if the panels and track are sound. But if the track brackets are original and bent, or the bottom panel has rusted through, a spring alone won't fix the real problem, and putting a new spring on a bent track just moves the failure a few months down the road.